Thank you for choosing zxncxin.com. We are committed to providing you with high-quality plush toys and a great shopping experience. In order to protect your rights and interests and ensure that our refund process is smooth, the following refund terms are specially formulated:

  1. Refund Policy

1.1 Refund Conditions

If you are not satisfied with the plush toys you purchased, you can apply for a refund within 14 days after receiving the goods. Refunds are only applicable to unused and original packaging products. All returned goods must meet the following conditions:

The goods are unused and in original condition;

Original packaging, labels and all accessories are complete.

1.2 Non-returnable goods

The following goods will not be refunded:

Sold out goods;

Experienced and used goods;

Goods that have been opened or lack original packaging;
Returns due to personal reasons of the customer (such as dislike, size not suitable, etc.).

  1. Refund Process

2.1 Apply for a refund

If you meet the refund conditions, please follow the steps below to apply for a refund:

Contact Customer Service: Please contact customer service through the “Contact Us” page on our website or the customer service email address, and provide the order number and refund reason.

Fill in the return application: Customer service will guide you to fill in the refund application form.
Return the goods: Send the goods back to the designated address according to the instructions of customer service.
2.2 Product review
After receiving the return, we will review the goods. If the review is passed, we will process the refund within 5-7 working days.

  1. Refund method
    The refund will be returned according to your original payment method. The specific refund arrival time depends on your bank or payment service provider, which is generally 3-7 working days.
  2. Shipping costs
    If you need to return the goods due to product quality problems, the relevant shipping costs will be borne by us. If you return the goods for other reasons, the shipping costs will be borne by you.
  3. Contact us
    If you have any questions or questions during the refund process, please feel free to contact our customer service team. We will wholeheartedly support you.

Thank you for your trust and support for zxncxin.com, we look forward to providing you with more cute and high-quality plush toys!