Welcome to zxncxin.com! In order to ensure that your shopping experience on our website is smooth and pleasant, we have formulated the following terms of use, which apply to all customers who may encounter problems during the purchase, return and exchange of goods and use of the services related to this website.

  1. Purchase-related issues
    1.1 How to place an order?
    When browsing our website, you can select the plush toy you need and click “Add to Cart” or “Buy Now”. Then follow the system prompts to complete the order information, select the payment method and confirm the payment.

1.2 Can I modify the order?
Once the order is submitted, the system will process it immediately. If you need to modify the order, please contact customer service within 24 hours and we will try our best to meet your request. After more than 24 hours, the order will enter the shipping process and cannot be modified.

  1. Payment-related issues
    2.1 What payment methods are supported?
    We support a variety of payment methods, including credit cards, debit cards, PayPal and other commonly used online payment methods. You can choose the payment method that suits you best at checkout.

2.2 Is the payment safe?
We use advanced encryption technology to protect your payment information and ensure the security and privacy of the transaction process. You can shop with confidence.

  1. Shipping related questions
    3.1 How much is the shipping cost?
    Shipping costs depend on your delivery address and the shipping method you choose. The specific shipping costs will be displayed at checkout, and you can choose the appropriate shipping option.

3.2 When can I receive my order?
The processing time of the order is usually 2 business days. The specific delivery time depends on your location and the shipping method you choose. You will receive a confirmation email after placing an order, which includes the estimated delivery time.

  1. Return and Exchange Policy
    4.1 How to return or exchange?
    If you are not satisfied with the plush toy you purchased, you can apply for a return or exchange within 14 days after receiving the product. Please ensure that the product is unused and in its original packaging. The detailed return and exchange process can be found on our return and exchange page.

4.2 How long does it take for the refund to be received?
Once the returned product is received and confirmed by us, the refund will usually be processed within 5-7 business days. The specific arrival time depends on your bank or payment service provider.

  1. Customer Service
    5.1 How to contact customer service?
    If you encounter any problems during the shopping process or have other questions, please feel free to contact us through the “Contact Us” section on the homepage of the website. Our customer service team will help you as soon as possible.

We hope that the above terms of question can help you better understand our website and services. If you have any further questions, please feel free to contact us. Thank you for choosing zxncxin.com, and look forward to providing you with high-quality plush toys and a great shopping experience!